Full-service capability vital for reliable pump supply

Even the best quality pumps need to be supported with a full range of aftermarket services, according to Jordan Marsh, sales manager at Integrated Pump Technology.

“Reliable pumping is the life-blood of many sectors in our economy, making the choice of pump supplier a strategically important one,” says Marsh. “This applies even when customers have specified the best pumps available.”

He highlights, for instance, that Integrated Pump Technology is so confident of its Grindex range that it offers a 36-month warranty on all new pump units purchased. The expected lifespan is, of course, much longer than this, he says, and the company is well equipped to ensure customers long and reliable performance.

“Our full-service offering includes a comprehensive stock of all critical spares across the range, with a service centre and experienced staff to maintain units to OEM standards,” he says. The necessary equipment and expertise are on hand to look after the complete range of pumps, from the 0,4 kW units right up to the large 90 kW Grindex Bravo Mega pumps.

Integrated Pump Technology also supplies and supports Faggiolati slurry pumps and Leybold vacuum pumps, and can even service and test other brands of submersible pumps.

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Among the technical services in the company’s quality-accredited workshop is its test tank, which allows comprehensive testing of pumps with motors up to 150 kW. According to workshop manager Fred Slabbert, the continual investment in workshop capability means that customers can benefit from a six-month warranty on refurbishments and repairs. The workshop can even conduct full refurbishments.

“Pump users can bring us their equipment for a professional assessment by our skilled technicians,” Slabbert says. “After careful examination, we generate a condition report which gives all the details necessary for an informed decision, and customers are assured of aftermarket services to OEM standards.”

Underpinning the company’s high service levels is a dedicated workshop sales administrator, providing a strong link between customers and the workshop and spares store.

“We prioritise quick and efficient turnaround times on all spares sales, repairs and quotes, keeping customers informed at each step in our relationship,” he says. In the unlikely event of a customer needing assistance on site, the workshop is also equipped to provide trouble-shooting assistance on most mechanical or electrical issues.